Terms & Conditions

1. Services

1.1 Capture Services: We (School Virtual Tours) will create a 3D virtual tour of your school using a Matterport 3D camera. This "Matterport Space" will include features like inside mode, floor plans, property descriptions, and contact information. You'll receive a URL and embed code to access the tour.

1.2 Delivery: The Matterport Space (including showreel and VR Experience) is hosted on Matterport's platform. We won't provide downloadable files of the tour: you will be provided access to the virtual tour (and films if applicable) as a URL link and an embedding code which can then be used to embed the virtual tour onto your website and to share it on social media platforms and via email etc. 2D images and floor plans (if ordered) will be emailed separately.

1.3 Hosting: Matterport (and the other hosting platforms that we may used to host some of your virtual tour assets eg Vimeo) charge fees for every “space” uploaded to them. As such, in addition to the one-off payment for the production of your virtual tour package, there will be continued hosting fees to be paid which School Virtual Tours will collect from you annually on an up front basis.

1.4 Hosting Services: Matterport hosts all virtual tours on a cloud platform. We are not responsible for any hosting issues on their end.

1.5 Service Location Preparation: You're responsible for preparing your school for the virtual tour capture. This includes:

  • Removing confidential or unwanted items

  • Arranging furniture and decor as desired

  • Informing us of any rooms or areas to exclude

  • Ensuring the space is free of people, pets, and moving objects

Unprepared Locations: If your school isn't ready for the scheduled capture, we may need to reschedule. We are not responsible for untidiness or minor alignment issues with mirrors, windows, or reflective surfaces. You must ensure the school is accessible on the capture day. A representative should be present to approve the capture process.

2. Fees & Payment

2.1 Fees: You agree to pay the total fees for capture and virtual tour services as outlined in your quote. We will provide a separate invoice for your reference.

2.2 Payment: Following the capture, you will receive an invoice and have 30 days to make payment via BACS (bank transfer). We reserve the right to suspend services if payment is overdue.

2.3 Cancellation & Rescheduling:

  • Cancellation: We require at least 21 days' written notice to cancel the capture date. Less than 21 days' notice will result in a full charge.

  • Rescheduling: We require at least 14 days' written notice to reschedule the capture date. Less than 14 days' notice will incur a £100 rescheduling fee.

2.4 Accommodation: If an overnight stay is required for the capture (e.g., for large schools), you will be responsible for providing a complimentary room for the photographer. If a room cannot be provided, the cost of the photographer's accommodation will be added to the final invoice.

3. Proprietary Rights & Licenses

3.1 Ownership: We and our licensors own all rights to the virtual tour, including intellectual property rights. You acknowledge that we may use the tour for promotional purposes at our discretion.

3.2 License to You: We grant you a non-exclusive, non-transferable license to:

  • Use and distribute URLs and embed codes for the Matterport Space (including showreel and VR Experience) hosted on the Matterport platform.

  • Use and distribute any 2D images taken from the Matterport Space and any 2D Schematic Floor Plans (if ordered).

3.3 Restrictions: Upon termination of this agreement, you must cease all use of the virtual tour and delete any copies. You cannot:

  • Disable or modify hyperlinks within the tour.

  • Alter, remove, or destroy any copyright or trademark markings within the tour.

  • Decrypt, reverse engineer, or attempt to derive the source code of the virtual tour software.

  • Distribute the tour with any content promoting illegal activities, pornography, hate speech, malicious code, or deceptive advertising.

  • Access the tour through unauthorized means other than standard user functionality.

  • Modify or create derivative works based on the virtual tour.

3.4 Takedown Service: You can request at any time to make your Matterport Space public or private. We will promptly comply with such requests.